Refund policy

We hope you love your Ondare Home purchase. If an item is not right for your space, you may request a return within 14 days of delivery.

Return Requirements

To qualify for a return, the item must be:

• Unused and in its original condition
• Returned with its original packaging and tags
• Safely repackaged to prevent damage during transit
• Shipped back within 14 days of return approval

To begin a return, please contact us at hello@ondarehome.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We strongly recommend using a trackable and insured shipping service, as Ondare Home is not responsible for returns lost or damaged in transit.

Original shipping charges are nonrefundable.

Handmade and One of a Kind Items

Many Ondare Home pieces are handmade using traditional techniques. Natural variations in color, texture, shape, glaze, and finish are part of their character and are not considered defects.

One-of-a-kind items may be returned unless they are clearly marked Final Sale on the product page.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@ondarehome.com

Please include:

• Your order number
• Photos of the item
• Photos of the packaging and shipping box
• A brief description of the issue

Keep all packaging until your claim has been resolved. We will arrange a replacement, store credit, or refund when appropriate.

Items That Cannot Be Returned

The following items are not eligible for return:

• Items marked Final Sale
• Gift cards
• Personalized or custom-made products
• Used, altered, washed, or damaged merchandise
• Items returned outside the approved return period

Refunds

We will inspect your return and notify you when it has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit-card provider.

If a returned item arrives damaged, incomplete, or in a condition that prevents resale, the refund may be reduced or denied.

Exchanges

We do not currently offer direct exchanges. To purchase a different item, please return the original item and place a new order.

Contact Us

For return questions, contact:

Ondare Home
Email: hello@ondarehome.com 
Please include your order number in your message