Shipping policy

We know you’re excited to receive your Ondare Home pieces, and we take great care in preparing each order for its journey to you.

PROCESSING TIMES
Orders are typically processed and prepared for shipment within 2–4 business days. During collection launches, holidays, and other high-volume periods, processing may take a little longer.

SHIPPING RATES
Shipping costs are calculated at checkout based on the size and weight of your order and its destination. Because many of our pieces are substantial, fragile, or uniquely sized, shipping rates may vary by item.

DELIVERY
Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times shown by the carrier are estimates and may be affected by weather, holidays, or other circumstances outside of our control.

Free local delivery available on orders over $100 within 25 miles of our shop location. Delivery fee of $8.95 for orders under $100.

FRAGILE & OVERSIZED PIECES
Ceramics, glassware, artwork, and other delicate pieces are carefully packed to help ensure they arrive safely. Certain oversized or unusually fragile items may require additional shipping or handling charges; when applicable, this will be noted on the product page or at checkout.

DAMAGED ORDERS
If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with photographs of the item and its original packaging. Please keep all packaging materials until your claim has been resolved.

INCORRECT OR MISSING ITEMS
If something is missing or you received the wrong item, please contact us as soon as possible so we can make it right.

LOST OR STOLEN PACKAGES
Ondare Home is not responsible for packages that have been confirmed as delivered by the carrier. If a package is lost in transit, please contact us and we’ll do our best to assist with the carrier’s claim process.

QUESTIONS
If you have questions about shipping a particular piece before ordering, please reach out. We are always happy to help.